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Every product sold here carries its manufacturer’s New Zealand warranty, on top of your rights under the Consumer Guarantees Act.
Warranty covers faults in materials and workmanship under normal use. It does not cover damage from incorrect installation, misuse, or normal wear such as filters and consumables.
TBC: warranty period for each brand — InSinkErator, Amore, XIT and EcoSpring each publish their own, and several vary by model.
Get in touch with your order number and the product model, tell us what the fault is, and send a photo or short video if you can. We will arrange the repair, replacement or refund with the manufacturer.
Keep your invoice — it is your proof of purchase. A copy is always available in your account.
Products that connect to water, gas or fixed wiring must be installed by a suitably qualified tradesperson. Installing them yourself will void the manufacturer’s warranty.
We are not required to refund a change of mind, but we will usually accept a return of an unused product in its original packaging.
TBC: whether change-of-mind returns are accepted, the time limit, who pays return freight, and any restocking fee.
Nothing on this page limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where you buy as a business for business purposes, the Consumer Guarantees Act may not apply.
